By Mike Lipkin and Arthur Gillis
Paperback, 2000, 201page, very good condition
This book will excite everyone, from Cashier to CEO, to succeed through Spectacular Customer Service. In a highly enjoyable, funny, fast spaced delivery, Mike Lipkin and Arthur Gillis give you their high octane formula for Spectacular Customer Service. You will acquire the power of Desire, Empathy, Preparation and Marketing. You'll also learn how to handle any customer Service Crisis. Just think of this book as nutritious, fun, fat free, fast food for your mind.