By Kristin Anderson, Ron Zemke
This book is a guidebook for service professionals working on the front line. It equips you with the savvy and skills you need to deliver unbelievably great service under any circumstance.
"For workers routinely called on to fix what's broken, find what's lost and soothe the irate, this book is indispensable." -- Bizlife, Greensboro, NC, March 2003
With fresh batches of lively anecdotes, examples from the service trenches,uplifting pep tals and aptivating cartoons by John Bush. -- The Executive Issue
Paperback, 1991, 136pages, very good condition